© EuroTech Engineering Ltd 2014
Whether it is an Electric fault, or broken doors, when issues arise you need a resolution
Through a range of options, we are able to provide our customers with the necessary financial resources for long-
Customer care -
In today's rapidly changing business environment, you need a service partner with the capabilities, experience and motivation to improve your competitive performance.
This defines EuroTech Engineering and is characterised in our mission, vision and values.
And EuroTech Engineering is committed to continuously building a strong customer care culture, enabling you to focus on your core business knowing your services are in safe hands.
A structured system that ensures customer service excellence
As our customer care culture touches and shapes our approach we have developed an integrated system of customer care processes to structure this approach. This system provides consistency in service delivery and ensures our customers can obtain as well as determine the benefits they receive.
EuroTech's customer care system is in constant development, shaped by on-
EuroTech's integrated system of customer care processes begins with you. This defines our customer care philosophy in eight key commitment statements, which describe what our customers can expect from EuroTech. Our approach to delivering the highest levels of customer care is based on these seven commitments:
1. Customer Care Training
At EuroTech Engineering we believe that in order to build a customer care culture throughout our organization, all of our staff must have a shared understanding and the necessary skills.
2. Customer Communications
At EuroTech, we endeavour to keep our customers up-
EuroTech Engineering has always believed that good communication is a two way process and the key to creating value is through active listening. Round-
Every year we recognize and reward EuroTech Engineering employees who have demonstrated particular distinction and achievement in providing benefits for our customers through outstanding customer service. The Awards act as a motivator for staff throughout our organisation and contribute significantly towards building a culture centred around delivering customer service excellence.
5. Customer Satisfaction Survey
From time to time, we ask our customers to complete a survey form rating our service performance over the past year against a range of criteria. This is used to gauge how we are progressing in meeting our customer charter commitments and provides both an individual and national assessment of our customer service proficiency.
This is an on-
As a result, you can have the peace of mind that in addition to EuroTech's unrivalled experience in delivering proven technical facilities and energy management solutions, our integrated customer care approach means that your services are being looked after by a company with your business needs at heart.
If you would like to find out more about EuroTech's customer care approach, please .
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