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Whether it is an Electric fault, or broken doors, when issues arise you need a resolution - and you need it quickly.

Through a range of options, we are able to provide our customers with the necessary financial resources for long-term plant investments and transfer of risk. And as we are responsible for operating and maintaining this plant we have a long-term interest in optimising its performance for you.

Customer care - at the heart of everything we do.

In today's rapidly changing business environment, you need a service partner with the capabilities, experience and motivation to improve your competitive performance.

This defines EuroTech Engineering and is characterised in our mission, vision and values.

And EuroTech Engineering is committed to continuously building a strong customer care culture, enabling you to focus on your core business knowing your services are in safe hands.

A structured system that ensures customer service excellence

As our customer care culture touches and shapes our approach we have developed an integrated system of customer care processes to structure this approach. This system provides consistency in service delivery and ensures our customers can obtain as well as determine the benefits they receive.

EuroTech's customer care system is in constant development, shaped by on-going dialogue with our customers and a desire to ensure we are delivering levels of service that are always creating value and helping your organisation to be more competitive.



EuroTech's integrated system of customer care processes begins with you. This defines our customer care philosophy in eight key commitment statements, which describe what our customers can expect from EuroTech. Our approach to delivering the highest levels of customer care is based on these seven commitments:

1. Customer Care Training
At EuroTech Engineering we believe that in order to build a customer care culture throughout our organization, all of our staff must have a shared understanding and the necessary skills.

2. Customer Communications
At EuroTech, we endeavour to keep our customers up-to-date with relevant and timely information on new developments and our activities in the market.

3. Customer Focus Groups
EuroTech Engineering has always believed that good communication is a two way process and the key to creating value is through active listening. Round-the-table discussion forums are one way in which we engage with our customers. They enable us to explore the issues that really matter in current, yet important, business areas. In addition to helping shape the direction for future service improvements by EuroTech, the forums also allow our customers to obtain ideas by sharing their views and experiences amongst business peers.

4. Customer Care Awards
Every year we recognize and reward EuroTech Engineering employees who have demonstrated particular distinction and achievement in providing benefits for our customers through outstanding customer service. The Awards act as a motivator for staff throughout our organisation and contribute significantly towards building a culture centred around delivering customer service excellence.

5. Customer Satisfaction Survey
From time to time, we ask our customers to complete a survey form rating our service performance over the past year against a range of criteria. This is used to gauge how we are progressing in meeting our customer charter commitments and provides both an individual and national assessment of our customer service proficiency.

This is an on-going process where we continuously talk and interact with our customers to understand where to concentrate our customer service development efforts.

As a result, you can have the peace of mind that in addition to EuroTech's unrivalled experience in delivering proven technical facilities and energy management solutions, our integrated customer care approach means that your services are being looked after by a company with your business needs at heart.

If you would like to find out more about EuroTech's customer care approach, please contact us.

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EuroTech Engineering Mission & Objectives Health & Safety Environmental Training Procedures Customer Care Our Keyboard

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